(Last updated 9/22/14)
This privacy statement covers the website http://www.RealNex.com. By accessing, using or registering with RealNex's web site, you accept and agree to RealNex's Privacy Statement. RealNex provides a variety of online services for commercial real estate professionals. RealNex values your privacy, feedback and candor very highly. Any user information we collect is considered private and we do not use it or share it except as permitted herein, without the user's permission. We use this personal information at RealNex to provide the best quality service possible. The following privacy statement summarizes RealNex's protection and use of any personal information provided by visitors to the RealNex site.
This statement does not apply to any public area of RealNex's web site or services. In the event you submit personal information to contact another member, contact a lister about a listing, create a listing, add a contact, such information becomes publicly available and RealNex is not responsible for the personal information you choose to submit to these services, forums, listings, or persons.
Information Collected by RealNex
RealNex collects user information from several areas of the RealNex site including the new member registration area (where RealNex collects each user's name, street address, telephone number, and email address); products; business services; the adding and editing of property listings; the adding and editing of professional profiles; email forms; and any surveys or contests that RealNex may sponsor. RealNex may collect individual user search activity for statistical, archival, and business purposes. RealNex collects financial information (such as billing address, credit card number, expiration date) for billing payment and credit card authorization purposes. RealNex may track the IP address of a user's computer or place a "cookie" in the browser files of a user's computer. This is required by RealNex services to provide automated features.
Use of Information Collected
Collected information helps RealNex better understand its users' needs in order to improve its product and service offerings. Email addresses are used to communicate with members, convey useful information, distribute promotional emails and alliance partner emails and for site administration purposes. Users may be deleted from RealNex email lists at their request. Personal information may be used to contact users for the purpose of research, product development, marketing, or customer service, if the user has opted to receive such communication. User search activity may be collected and analyzed and may be utilized by RealNex in the aggregate or in the abstract for a variety of business purposes. Financial information is used to bill users for products and services purchased. This information is not shared with anyone outside of RealNex. IP address and cookie log data may be analyzed to better understand traffic flows and user preferences. RealNex may retain the data it collects indefinitely. You may have your personal information deleted or deactivated by sending an email to RealNex.
Though RealNex makes every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
RealNex shares member information in the following scenarios. When a member enters a sale or lease listing in the listing service or Deal Room, listing contact information is also entered. During this process, the listing submitter is able to view other members' contact information when he adds another contact beside himself to the listing. In addition, members searching RealNex can view contact information (name, email and phone number) when they view a property listing profile. RealNex allows users to share contact information with one another. This contact information is shared with the users who have property listings or deals that match the buying or leasing criteria. Unless required by law as detailed in this section or a user specifically takes action as discussed in this paragraph, RealNex does not share individual user search activity information and such activity information remains private to the individual user and to RealNex.
RealNex shares information with its alliance partners for the purpose of providing related services in which we deem our users have interest. Key billing information (such as credit card number, expiration date and dollar amount) gathered from users making online purchases of products or services may be shared with our credit card processing partner, in order to authorize charges to the credit card. RealNex may also use third party providers to perform email and postal mailings on behalf of RealNex, but this information (such as name, address and email) is confidential and is not used by the provider for any other purpose.
Please be aware that in the event RealNex merges with a third party, or in the event all or substantially all of RealNex's assets are acquired by a third party, customer information, including personal, company and listing information, will be shared and/or transferred to such third party. The information may only be used or shared by such third parties for the primary purpose for which the information was originally collected. If such third parties, or if RealNex for its own business needs, desire to use the personal information for another purpose, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information prior to the information being used for a new purpose, and you will have the opportunity to opt out of such new use of your personal information.
Security of Personal Information
RealNex's clients and their personal information are considered to be RealNex's greatest asset and thus their privacy is treated with the utmost regard and respect. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies are used on this site. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use both session cookies and persistent cookies. We use session cookies to make it easier for you to use our site and to enable certain specialized functionality that requires maintaining information about your session. A session cookie is not stored on your hard disk and expires when you close your browser. A persistent cookie remains on your hard disk for an extended period of time. You can remove persistent cookies by following the directions in your Internet browser's "help" files.
If you select the "Remember Me" function on the web site, we will store a persistent cookie on your hard drive which allows you to bypass the login requirement each time you access the site. Additionally, we use a persistent cookie to enable us to track and target the interests of our users to enhance the experience on our site.
Our Web site may offer publicly accessible blogs, testimonials or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, testimonial or community forum, contact. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to 3rd Party Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of RealNex. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Opting-out, Editing, Updating or Deleting Personal Information
RealNex utilizes email as a vital and primary communication channel with registered users and customers. As a registered user/customer, you hereby acknowledge and grant RealNex the permission to communicate with you via email (as well as other communication channel such as phone and fax) for any purposes RealNex determines to be relevant including, but not limited to, system messages, product updates, service announcements and other marketing messages. RealNex will use best efforts to honor customers request to opt out of marketing messages, but under no circumstances will RealNex have any liability for sending any email to its registered users/customers. You may correct or update your personal information by making the change on your member profile page.
Unless indicated otherwise, subscriptions will automatically renew using the Customer's current credit card account number unless Customer cancels their subscription on the RealNex Web site five (5) business days prior to the renewal date to cancel such subscription. Once the cancellation is processed, a confirmation email will be sent via the customer's email account on record with RealNex. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
RealNex may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice (including via fax), or through posting of such notice on our website, as determined by RealNex in our sole discretion. RealNex reserves the right to determine the form and means of providing notifications to our users, provided that you may opt out of certain means of notification as described herein. RealNex is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. We recommend that you add RealNex.com to your email address book to help ensure you receive email notifications from us.
Changes to this Privacy Statement
If RealNex decides to change its privacy statement, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. RealNex reserves the right to modify this privacy statement at any time, so please review it frequently. If RealNex makes material changes to this statement, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
You acknowledge and agree that regardless of your physical location or the location of any server on which your information may be accessed or used that this Privacy Statement and the laws of the United States of America shall govern and control the privacy issues related to the RealNex Services.